Welcome to ScoreHub.
ScoreHub Technology LLC (referred to in this policy as "ScoreHub," "we," "us," or "our") values the privacy and personal information of all users of our services (referred to as "you"). We understand that personal information is important to you and will handle it with due care and diligence in accordance with applicable laws, regulations, and generally accepted industry standards. We also commit to implementing reasonable security measures to protect your personal information.
Please read this Privacy Policy carefully before using our products or services so that you understand how we collect, use, store, share, and protect your personal information.
This Privacy Policy applies to the ScoreHub website at www.scorehub.cn (the "ScoreHub Platform"). As our services evolve, we may update this Privacy Policy from time to time. Unless otherwise required by law, the updated Privacy Policy will take effect once notice is provided through the platform, SMS, email, or other reasonable means. Your continued use of the ScoreHub Platform after any update means that you accept the updated Privacy Policy. If you do not agree to the updated Privacy Policy, you should stop accessing and using the ScoreHub Platform immediately.
Sensitive personal information referenced in this Privacy Policy will be indicated through formatting such as bold text, red text, or underlining where applicable. Before providing any sensitive personal information to the ScoreHub Platform, please consider whether such disclosure is appropriate and consent to the processing of that sensitive personal information for the purposes and in the manner described in this Privacy Policy. We will collect and use sensitive personal information only after obtaining your consent, for functions related to our business, and allow you to choose whether to provide such information, although refusing to provide it may affect your ability to use related features.
This Privacy Policy forms an integral part of the ScoreHub User Agreement. It explains how we collect, process, use, store, and share your personal information, and how you may access, correct, delete, or protect that information. If you have any questions about this Privacy Policy, believe your personal information has been compromised, or do not agree to any of its terms, you should immediately stop accessing and using the ScoreHub Platform.
This Privacy Policy will help you understand:
When you register and log in to a ScoreHub account, you must complete a registration process according to our instructions. During this process, you will need to provide your mobile phone number for registration, login, and verification code delivery.
Your phone number and verification code matching result are considered personal information. We will protect such information in accordance with applicable law. We collect this information based on legal and regulatory requirements. If you refuse to provide it, you may not be able to register an account or use some ScoreHub features.
When you subscribe to a paid membership or purchase other value-added services on the ScoreHub Platform, we may collect information related to the transaction, including the nickname and avatar displayed by your third-party payment account, but we will not collect your full account credentials. We may also collect order-related information such as transaction amount, payment time, order number, order status, payment method, and payment status. We collect this information to help you complete transactions smoothly and to help protect transaction security. If you refuse to provide the information described in this section, you may not be able to use the related payment function.
When you submit feedback or make an inquiry, we may need to collect your name, mobile phone number, email address, or third-party platform account information so that we can contact you or help resolve your issue. If you refuse to provide this information, we may not be able to respond to your feedback or inquiry in a timely manner.
When you use our services, we may use your mobile phone number to send you SMS messages, news, or other notices. If you refuse to provide this information, you may not receive our push notifications, but this will not affect your ability to use other ScoreHub services.
We may collect and use certain personal information without your consent in the following situations, as permitted by applicable law:
Unless otherwise required by law or agreed by both parties, we retain your personal information only for as long as reasonably necessary to achieve the purposes described in this Privacy Policy. When you close your account, we will delete your personal information in accordance with applicable law. Information retained beyond the necessary period will be deleted or anonymized as soon as reasonably practicable. If applicable law requires us to retain certain information, we will no longer use it for any other purpose.
We may adjust the retention period in the following circumstances:
Your personal information is stored within the United States or other locations where our service providers operate, unless otherwise required by law or separately authorized by you. Where transfer is required, we will require the recipient to process personal information in accordance with this Privacy Policy and other applicable security and confidentiality obligations.
If our operations are terminated, we will make reasonable efforts to notify you at least 30 days in advance and will delete or anonymize your personal information after termination, unless retention is required by law. We will retain order records for three years where required by law.
To protect the security of your information, we use reasonable physical, electronic, and administrative safeguards designed to prevent leakage, damage, or loss. These measures may include SSL encrypted transmission, encrypted storage, and access controls in our data centers. Employees who may access your information are subject to strict management measures, including role-based access control, confidentiality obligations, and operational monitoring.
We will not disclose or transfer your personal information to any company, organization, or individual other than our employees, except as described below.
To provide ScoreHub functionality, we may integrate third-party service providers through SDKs or similar applications (for example, embedded code or plugins). At present, the third-party service providers we integrate include sdk-OpenWEChat.
If personal information is transferred in connection with a merger, acquisition, or similar transaction, we will require the transferee to continue to be bound by this Privacy Policy. Otherwise, we will seek your separate consent again.
We will only publicly disclose your personal information in the following circumstances:
You may request access to, correction of, or deletion of your personal information by contacting us under Section 7, except where otherwise provided by law. You may also manage your personal information in the following ways:
You may access and correct your profile information, including but not limited to your password and linked accounts.
You may view all order statuses on the order management page.
You may change the scope of authorization by disabling relevant device permissions in your system settings. Please understand that doing so may prevent us from providing the corresponding services.
You have the right to close your ScoreHub account. You may request account deletion by visiting the "Contact Support" page on the ScoreHub website.
For security reasons, we may require a written request or other means of identity verification before processing your request. We may first verify your identity and then process the request.
ScoreHub services are primarily intended for adults. If you are a minor, we do not recommend that you use the ScoreHub Platform. If you must use it, you should read this Privacy Policy with your parent or legal guardian before using our products or services, and ensure that consent has been obtained from your parent or guardian before using our services or providing your information. We will protect minors' personal information in accordance with applicable laws and regulations.
If your parent or guardian does not agree to your use of our services or to your providing information under this Privacy Policy, you should stop using our services immediately and notify us promptly. If we confirm such a situation, we also have the right to stop providing services to you immediately.
Where personal information of minors is collected with parental or legal guardian consent, we will use or publicly disclose such information only where permitted by law, expressly consented to by the parent or guardian, or necessary to protect the minor.
If you are the parent or guardian of a minor and have questions about the minor's use of our services or the information provided to us, please contact us in a timely manner. We will protect the confidentiality and security of minor users' information in accordance with applicable law and this Privacy Policy. If we discover that we have collected a minor's personal information without first obtaining verifiable parental or legal guardian consent, we will promptly delete the relevant data.
Our Privacy Policy may change. Without your express consent, we will not reduce the rights you enjoy under this Privacy Policy. We will post notices and updated versions of this Privacy Policy on the ScoreHub Platform and on this page. For material changes, we will provide more prominent notice, which may include pop-up notices or notices on the homepage describing the specific changes to the Privacy Policy.
Material changes include, without limitation:
If you have any questions, comments, suggestions, or complaints about this Privacy Policy or the processing of your personal information, or if you wish to exercise your rights, you may contact us as follows:
We will respond within seven business days.